Deleting your account

This page is about Haze Fax, the app published by Haze Tech Solutions LLC. It says how to delete your account, exactly what that destroys, and what outlives it.

How to delete it yourself

It takes about a minute, and you do not have to ask us. In the Haze Fax app, or at hazefax.com:

1. Sign in.
2. Open Settings. On a phone it is behind the Menu button at the top of the screen; on a larger screen it is at the bottom of the sidebar.
3. Scroll to the bottom, to Close this account, and press Delete this workspace.
4. Type your workspace name when it asks, then press Delete everything.

When it goes through, everything in your workspace is destroyed immediately. There is no waiting period, no grace period, and no way for us to undo it or hand anything back afterwards. Download anything you need first.

Not every step behaves the same way when it fails, so here is which is which. Handing a fax number back to the carrier and removing your login never stop the deletion: a failure in either does not halt the rest of it, we finish that part by hand afterwards, and the app tells you at the time when it is your login. Every other step stops instead of carrying on quietly, says so, and pressing the button again carries on from where it stopped. Your subscription is cancelled first, on purpose — so nobody is charged for a month of an account whose contents are gone — which means it can already be cancelled by the time a later step fails. And if your stored documents have gone but the account itself has not, the app says exactly that, and pressing it again finishes the job.

Two of the steps run against other companies, and those two can occasionally finish a little later than the rest. If your sign-in details cannot be removed, the app says so on the spot and gives you the address to write to — your faxes, documents and records are already destroyed by then, and what is left is an email address and a password attached to nothing. If the carrier will not take a fax number back at that moment, we are told and we hand it back afterwards. In the meantime that number is no longer attached to you or to any workspace and nothing can be received on your behalf through it; it is simply still registered to us, at our cost, until the carrier takes it. Neither case is a deletion that was reversed, and neither one keeps anything of yours alive while it waits.

Or ask us to do it

Write to info@hazefax.com from the email address on the account and say you want it deleted. We will confirm it is you, delete it, and write back to say it is done. You can also ask us for a copy of what we hold about you before you decide.

What is deleted

All of it, and permanently:

• Your account — the email address you signed in with, the password, and the workspace name. If the sign-in record itself will not delete, the app tells you so at the time and we remove it by hand.
• Your documents — every fax you have sent and received, as stored PDFs, including anything you scanned with the phone camera.
• Your fax records — the numbers, dates, page counts, delivery receipts and confirmation numbers. These are the proof a fax arrived, and they go too.
• Your fax numbers — detached from your account at once, and released back to the carrier, after which somebody else can be given them. If the carrier will not take one back at that moment it stays registered to us until we hand it over by hand; either way it is no longer yours and nothing of yours remains on it.
• Contacts — every name, number, organisation and note you saved.
• Signing requests, templates and evidence — including signer names, signer email addresses, the signatures themselves, and the IP address and browser each signature came from.
• Your subscription — cancelled at the same moment. The remainder of the month is not refunded.

What is kept, and for how long

Some records outlive the workspace. None of them holds your documents or the contents of your faxes. These are all of them.

• The billing history at Stripe. An invoice is an accounting record, so the payments made on the account are kept for as long as tax and accounting rules require us to be able to produce them. It covers what was charged and when. Card numbers are held by Stripe and have never reached us.
• An internal log of administrative actions. If we ever changed something on the account from our side — an allowance, a suspension, releasing a number — that is recorded, with the workspace name, so there is an account of what was done. It is kept indefinitely, it is not used for anything else, and it holds neither your documents nor your sign-in details.
• Error reports at Sentry. When something in the software fails we are sent a report so it can be fixed. A report carries the fault and the account id it happened to, which is a meaningless string outside this system; it does not carry your email address and it does not carry your documents. Sentry keeps a report for thirty days and then it is gone.
• Ordinary server logs — IP addresses and request records, kept briefly by the company that runs the servers and then discarded. They age out on their own schedule rather than being searched for and removed.
• Database backups.The database is backed up so that a failure does not take everybody’s records with it. A row deleted today is still inside yesterday’s backup until that backup expires and is destroyed in turn. Nobody reads a backup except to restore from one.

We do not keep anything else. Nothing that survives deletion is used for marketing, sold, or shared with anybody.

Deleting some of it without closing the account

Contacts and saved signing templates can be deleted from inside the app, one at a time, and a signing request that nobody has signed yet can be withdrawn. For anything else, write to info@hazefax.com and tell us what you want removed.

The fuller picture of what we hold and who else touches it is on the privacy page.