Support

Haze Fax is run by Haze Tech Solutions LLC. If something is not working, or a fax did not arrive, email info@hazefax.com and a person will read it.

It helps to include the fax number you sent to, roughly when you sent it, and what the receipt in your account says. That is usually enough to tell what happened without asking you for anything else.

Proving a fax arrived

Every fax that arrives has a receipt: the time, the number, how many pages, and the confirmation from the machine that answered. Open the fax in your account to see it. That receipt is the evidence — if a recipient says nothing arrived, it is what settles it. A fax that has not been delivered yet has no receipt, because there is nothing to certify.

A fax that failed

Fax is an old network and a send can fail for reasons at the other end: the line was busy, the receiving machine was out of paper, or the number does not answer as a fax. The fax's own entry in your account says which — a failed send has a reason attached to it, not a receipt.

A failed send is not charged for. Pages are reserved when you send and only billed when the fax is delivered; a failure gives them back.

Billing and plans

Plans are managed on hazefax.com, in Settings. Subscriptions are not sold inside the phone app, so if you are reading this on a phone and cannot find where to change a plan, that is why — sign in on the website instead.

Closing your account

Settings, then Close this account. It asks you to type your workspace name, and then it deletes the workspace: every fax, every stored document, every receipt, your contacts, your signing history and your numbers. Your subscription is cancelled at the same time. It cannot be undone, so download anything you need first.

Removing your login and handing a number back to the carrier never stop the deletion: a failure in either does not halt the rest of it, we finish that part by hand afterwards, and the screen tells you at the time when it is your login. Every other step stops and tells you instead of carrying on quietly, and pressing the button again carries on from where it stopped. Your subscription is cancelled first, so it can already be gone by the time a later step fails, and if your stored documents have gone but the account has not, the screen says exactly that. Nothing of yours stays alive while any of it waits.

A few things outlive the workspace, and none of them is your documents: the billing history held by our payment processor, which is kept for accounting; an internal log of administrative actions, which keeps the workspace name so there is an account of what was done; error reports, which carry an account id and are deleted after thirty days; the ordinary server logs; and the database backups, until each one expires in its turn. The deleting your account page lists every one of them and what it holds.

If you no longer have the app installed and want the account closed, email info@hazefax.com from the address the account is under.

What we do with your data

Named in full on the privacy page, including every company that touches it. The terms are the agreement itself.

One thing to be clear about

Haze Fax is not offered as a HIPAA-compliant service and we do not currently sign Business Associate Agreements. People do send medical records by fax constantly, and we would rather say this plainly here than have you find out from a page you did not think to read.